Terms & Conditions

1. The agreement

These Terms are a binding agreement between you and GET PET (“GetPet”, “we”, “us”). By creating an account, browsing listings, unlocking a contact or publishing a listing, you accept them. If you do not accept them, do not use GetPet.

Our Privacy Policy forms part of these Terms.

2. What GetPet is — and what it is not

GetPet is an introduction platform. We verify that a breeder is a real, identifiable person with paperwork, we publish their listings free for anyone to browse, and we charge a fee to reveal their direct contact details.

We are an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000. Listings are content published by users, not by us.

3. Eligibility and your account

• You must be at least 18 and legally able to enter a contract in India.
• Give accurate details and keep them current.
• One person, one account. Your login is yours to protect — you are responsible for everything done through it.
• Tell us immediately at support@getpet.online if you think someone else has access.
• You may close your account at any time from the app.

4. If you are buying

Browsing every listing is free and needs no account. To reach a breeder you unlock their contact.

• An unlock gives you the breeder’s phone number, WhatsApp number and exact kennel location, for that breeder.
• An unlock is consumed when it is used, whether or not the breeder answers, whether or not the pet is still available, and whether or not you go on to buy anything.
• A contact you have already unlocked stays yours even after your plan expires.
• You may use unlocked contact details only to enquire about that pet. Using them to market to breeders, add them to a list, resell them or scrape the platform is a breach of these Terms and, in some cases, of law.

5. If you are listing pets

Listing on GetPet is free. In return you undertake that:

• You are legally entitled to sell the animals you list, and you hold whatever registration and licences Indian law requires of you — including, where applicable, registration with your State Animal Welfare Board under the Prevention of Cruelty to Animals (Dog Breeding and Marketing) Rules, 2017 and the Prevention of Cruelty to Animals (Pet Shop) Rules, 2018. Where the law requires your registration details to appear in an advertisement, you will include them in your listing.
• Every listing is accurate — breed, age, sex, health status, vaccination history and price.
• Every photograph is of the actual animal and was taken by you or with the photographer’s permission. Stock images and photographs taken from other listings are grounds for immediate removal and a permanent ban.
• You keep the animals in your care in conditions that comply with the Prevention of Cruelty to Animals Act, 1960 and the rules made under it.
• You remove or mark sold any listing that is no longer available.
• You respond to buyers who have paid to reach you.
• You accept that buyers can review you publicly, and that a pattern of complaints can cost you the verified badge or your account.

You are solely responsible for your listings and for every dealing with a buyer. GetPet does not underwrite, guarantee or insure any transaction you enter into.

6. Verification and the badge

To earn the verified badge, a breeder submits a government ID, kennel or shop photographs, a KCI, TICA or equivalent registration certificate, vaccination and deworming records, and any supporting health or registration documents. A member of our team reviews them and approves, rejects, or asks for clearer proof.

We may withdraw a badge at any time — for example if documents turn out to be false, if registration lapses, or if reports about the breeder are upheld. Submitting forged or borrowed documents results in removal of all listings and a permanent ban, and may be reported to the authorities.

7. What is not allowed

You may not use GetPet to:

• list any species protected under the Wildlife (Protection) Act, 1972, or any animal whose sale is otherwise restricted or prohibited by law;
• list an animal you do not have, do not own, or are not lawfully entitled to sell — or run a listing designed to collect advance payments;
• operate or supply from a puppy mill, or from any facility that breaches the Prevention of Cruelty to Animals Act, 1960;
• misstate a breed, age, health condition, vaccination status or pedigree;
• impersonate anyone, use another person’s documents, or hold more than one account to evade a ban;
• take the conversation off-platform before unlocking in order to avoid the unlock fee, or share unlocked contact details with others;
• scrape, crawl, bulk-download or reverse-engineer any part of GetPet, or access it through automated means;
• post reviews that are paid for, fabricated, or written about yourself or a competitor;
• harass, threaten, defraud or abuse another user, or post unlawful or obscene content;
• interfere with the security or availability of the service.

8. Plans, payments, cancellations and refunds

What things cost

• Browsing is free, and needs no account.
• Your first contact unlock is free on signup. No card, no plan, no trial. Sign up and unlock one verified breeder’s phone, WhatsApp and exact kennel location — on us.
• ₹99 per month — 1 breeder contact.
• ₹599 per month — 10 breeder contacts (works out at about ₹60 a contact).
• Listing pets is free, with no per-listing charge and no commission.

Prices are in Indian Rupees and include applicable taxes unless stated otherwise. We may change prices for future purchases; a plan you have already paid for is unaffected.

How a plan works

• A plan runs for one month from the moment of purchase.
• Unused contacts do not carry over to the next month and are not exchangeable for cash.
• A contact you have already unlocked remains available to you after the plan ends.
• Plans are one-off purchases, not auto-renewing subscriptions. Nothing is charged again unless you buy again.

Cancellation and refunds

A contact unlock is delivered instantly and cannot be returned, so plans are non-refundable once an unlock from that plan has been used.

We will refund you in these situations:

• You were charged and received nothing — the payment succeeded but no unlocks were credited. Full refund.
• You were charged twice for the same purchase. The duplicate is refunded in full.
• You have not used a single unlock from the plan and ask us within 7 days of purchase. Full refund.
• The contact details we revealed were wrong or dead — the number is invalid, or the listing was fraudulent and we remove it after your report. We credit the unlock back, or refund it if you prefer.

We will not refund because a breeder did not reply, because the pet was already sold, because you changed your mind about a breed, or because a deal you negotiated directly with a breeder did not work out. Those are outcomes of the introduction, not failures to deliver it.

To request a refund, email support@getpet.online from your registered address with your payment reference. We respond within 3 working days and, where a refund is due, process it to the original payment method within 7 working days. Your bank may take a few days more to show it.

Payments are processed by Razorpay. We never see or store your card, UPI or bank credentials.

9. Your content

Your listings, photographs, messages and reviews remain yours. By posting them you give us a non-exclusive, royalty-free licence to host, store, reproduce, resize and display them for the purpose of operating and promoting GetPet, for as long as you keep them on the platform and for a reasonable period afterwards in our backups.

You are responsible for having the right to post what you post. If your content infringes someone’s rights, tell us at support@getpet.online and we will act on a valid complaint.

10. Reviews

Reviews must describe a real dealing with that breeder and must be your honest opinion. We do not edit reviews to favour a breeder and we do not remove a review because it is negative. We do remove reviews that are fabricated, paid for, defamatory, or that publish someone’s personal details.

11. Reporting and enforcement

Any listing or user can be reported from inside the app — for a suspected puppy mill, a fake listing, wrong breed or health information, or abusive behaviour. A person reviews every report.

Depending on what we find, we may ask for more information, hide or remove a listing, withdraw a verified badge, suspend or ban an account, or report the matter to the authorities. Where a report concerns cruelty or an unregistered breeding operation, we may pass it to the relevant Animal Welfare Board or the police.

12. Our intellectual property

The GetPet name, the paw mark, the wordmark, the app, the website and everything we have written or designed for them belong to GET PET. You may not copy, reproduce or adapt them without our written permission. Nothing in these Terms transfers any of it to you.

13. Disclaimers

GetPet is provided on an “as is” and “as available” basis. To the fullest extent Indian law permits, we disclaim all implied warranties.

We specifically make no promise about:

• the health, temperament, pedigree, age, lineage or lifespan of any animal;
• the accuracy or completeness of any listing;
• the conduct, honesty or solvency of any buyer or breeder;
• whether any pet is available, or whether any breeder will reply;
• uninterrupted or error-free operation of the app or website.

14. Limitation of liability

To the fullest extent permitted by law, GetPet is not liable for indirect, incidental, special or consequential loss, for loss of profit or opportunity, or for any loss, injury, illness, veterinary expense, death of an animal or money paid to a breeder arising from a transaction we merely introduced.

Where liability cannot be excluded, our total aggregate liability to you for all claims is limited to the amount you have paid GetPet in the three months before the claim arose.

Nothing here excludes liability that Indian law does not allow us to exclude.

15. Suspension and termination

You may stop using GetPet and delete your account at any time. We may suspend or terminate your account, with notice where practical and immediately where the circumstances require it, if you breach these Terms, if we reasonably suspect fraud or animal cruelty, or if we are legally required to.

If we terminate your account for a breach, unused paid unlocks are forfeited. If we terminate it for any other reason, we refund the unused portion.

16. Changes to these Terms

We may update these Terms. The date at the top of the page always shows the current version. If a change materially affects your rights, we will tell you in the app or by email before it takes effect. Continuing to use GetPet after that means you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. Before starting proceedings, please write to us at support@getpet.online — most disputes are resolved faster that way. Any dispute that cannot be resolved is subject to the exclusive jurisdiction of the competent courts at the location of GET PET’s registered office in India.

18. Contact

GET PET
support@getpet.online

For complaints about content, privacy or how we have handled your data, write to the Grievance Officer at the same address. We acknowledge within 24 hours and aim to resolve within 15 days.